33wb Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services, products, and activities of the 33wb platform (website: 33wb.cam). When you visit our website, register an account, place bets on sports, enjoy casino games, or use any of our services, this policy applies between you and us.

33wb operates a safe, transparent, and trustworthy online entertainment platform for users in Bangladesh. We believe that protecting your privacy is not just a legal obligation — it is our ethical responsibility to you. By reading this policy, you will learn what kind of information we collect, why we collect it, and what steps we take to protect your information.

By continuing to use our services, you will be considered to have agreed to the terms described in this privacy policy. If you disagree with anything, please contact our support team.

2 Information We Collect

33wb collects different types of information for different purposes. Details are provided below:

2.1 Personal Identity Information

At the time of account registration, we collect the following information:

• Full name
• Date of birth (for age verification — our services are for users aged 21 and above only)
• Email address
• Mobile number
• Home address (where applicable)

2.2 Financial Information

To process deposits and withdrawals, we collect:

• Payment method name (bKash, Nagad, Rocket, Upay)
• Mobile financial service account number (stored in masked form)
• Transaction history and amounts
• Date and time of withdrawals and deposits

We do not store full bank card numbers or CVV codes.

2.3 Identity Verification Information (KYC)

In certain situations, particularly during large withdrawals, we may request the following documents for identity verification:

• National Identity Card (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Proof of payment account ownership

2.4 Technical Information

The following information is collected automatically when you visit the website:

• IP address
• Browser type and version
• Device type (mobile, desktop, tablet)
• Operating system
• Time and duration of website visit
• Cookie and session information
• Referral URL (where you came from)

2.5 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we collect:

• Gaming history and bet amounts
• Preferred games and categories
• Login and logout times
• Session duration
• Bonus and promotion usage history

3 Purpose of Data Collection

33wb uses your information only for specific and legitimate purposes. Each purpose is described in detail below:

• Account Management: Creating, verifying, and keeping your account secure.
• Financial Transaction Processing: Completing deposits and withdrawals safely and on time.
• Identity Verification: Preventing fraud and complying with anti-money laundering regulations.
• Age Verification: Ensuring that the user is 21 years of age or older.
• Service Improvement: Analyzing user experience to improve the platform.
• Customer Support: Using necessary information to resolve issues and provide assistance.
• Promotional Communications: Sending bonuses, offers, and updates with your consent.
• Responsible Gaming: Identifying unusual playing patterns and providing support.
• Legal Obligations: Complying with applicable laws and regulatory requirements.

4 Data Security Measures

33wb follows industry-standard best security practices to protect your information:

• SSL/TLS Encryption: All your communications on the website are secured through 256-bit SSL encryption.
• Data Encryption: Sensitive information stored on servers is kept in an encrypted state.
• Access Control: Only authorized personnel have access to the information they need.
• Firewall and IDS: Measures to prevent unauthorized access at the network level.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication: An option to provide an additional layer of security when logging into your account.
• Data Backup: Regular backups of data are stored on secure servers.

However, transmitting information over the internet is not entirely risk-free. Even though we follow industry best practices, no system can be claimed to be 100% secure. Therefore, keeping your password confidential and not logging in from unfamiliar devices is also your responsibility.

5 Sharing Information with Third Parties

33wb never sells, rents, or exchanges your personal information under any circumstances. However, limited information may be shared with specific third parties in certain situations:

5.1 Payment Processors

Only the minimum information necessary to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment provider.

5.2 Technology Service Providers

Trusted technology partners are used to operate the platform. These partners are bound by strict confidentiality agreements and have no right to use your information for their own purposes.

5.3 Game Providers

Our game providers, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe, may receive certain gameplay-related information. This information is used to ensure the fairness and integrity of games.

5.4 For Legal Requirements

Information may be provided as required by court orders, lawful requests from law enforcement agencies, or to meet legal obligations.

6 Cookie Policy

The 33wb website uses cookies and similar tracking technologies. Cookies are small text files that your browser stores on your device. We use the following types of cookies:

• Essential Cookies: For running the basic functions of the website. Without these, the site does not work properly.
• Functionality Cookies: To remember your preferences and settings (such as language and login status).
• Analytics Cookies: To monitor website usage and improve service quality.
• Security Cookies: For fraud prevention and account protection.

You can manage cookies through your browser settings. However, disabling cookies may limit some functionality of the website.

7 Data Retention Period

33wb does not store your information indefinitely. The retention period is determined based on the type of information:

• Account Information: For as long as the account is active and until legal requirements are met after it is closed.
• Financial Transaction Information: For as long as required under financial regulatory rules.
• KYC Documents: After verification is complete and for the period specified by regulatory requirements.
• Technical Logs: Generally for a maximum of 90 days.
• Gaming History: For as long as the account is active and for longer if required by law.

After the retention period ends, information is securely deleted or anonymized.

8 Your Rights

As a 33wb user, you have the following rights over your own information:

• Right to Access: You may request to view the information stored in your account.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: In some cases, you may request that the processing of your information be limited.
• Right to Data Portability: You may request to receive your information in a structured format.
• Right to Object: You may object to marketing communications or certain types of processing.
• Right to Withdraw Consent: You may withdraw consent at any time for the processing of information provided on the basis of consent.

To exercise these rights, please contact our support team. We generally aim to respond within 30 business days. However, please note that in some cases it may not be possible to fulfill all requests due to legal obligations or legitimate interests.

9 Protection of Minors

All services of 33wb are for users aged 21 and above only. We do not knowingly collect any information from minors. If it comes to our attention that information from a minor has been collected, we will immediately delete that information and close the associated account.

If parents believe their minor child is using our platform in any way, please contact us immediately.

10 International Data Transfers

33wb primarily provides services to users in Bangladesh. In some cases, your information may be processed on servers in other countries due to technical infrastructure or service delivery needs. In such cases, we ensure that:

• Information is transferred with appropriate protections in place.
• The receiving party adheres to strict confidentiality and security standards.
• The applicable legal framework is followed.

11 Policy Changes

33wb reserves the right to update or change this privacy policy at any time. For any significant changes, we will:

• Publish the new version on this page.
• Note the updated date at the top of the page.
• Registered users will be notified by email.

If you continue using our services after the changes, you will be considered to have agreed to the updated policy. We therefore encourage you to review this page regularly.

12 Complaints & Review

If you have any complaints or concerns regarding this privacy policy or the processing of your personal information, please contact us. Our privacy team takes all complaints seriously and tries to resolve them as quickly as possible.

Our privacy team email: [email protected]

We are committed to making the protection of your privacy one of our top priorities. We are continuously improving our security measures and strive to remain worthy of your trust.